Support

Kithra is a private async video messaging app for one-to-one conversations.

Getting started

1. Open Kithra.
2. Register a username.
3. Create and share an invite code or its QR code. On the other device, paste or scan the invite, then choose Accept.
4. Tap a contact to open the camera-first conversation.
5. On both devices, verify the contact by comparing the complete safety number or scanning each other's signed safety QR code. An invitation alone does not verify the contact.
6. In the conversation, tap record and then stop to send an encrypted video. Videos > Record is a separate composer with a Send encrypted video button. With no contacts yet, Record opens Add contact guidance.
7. Keep the receiving app open while testing; push notifications are not enabled in V1.

Privacy

Videos are encrypted on your device before upload. The relay cannot view the plaintext content of your videos.

Read the Kithra Privacy Policy for details about metadata, retention, and account deletion.

Account deletion

Open Settings, then choose Delete account. This removes your relay account and clears local encrypted media and device keys from that device.

Current capabilities

• Kithra V1 supports one-to-one video messaging on iPhone and iPad.
• Push notifications are not enabled yet, so the app refreshes while open.
• The relay service must be online for sending and receiving.

Playback and saved history

Tap a playing video once to show controls while it keeps playing. Tap the picture again or the centered Pause button to pause. The side controls jump back or forward 10 seconds; the speed menu offers 1x through 2x. Changing speed while paused does not resume playback.

A yellow New border means a received video has not started playing. Green Played means playback started, not that the entire video was watched. For a video you sent, Played refers to the recipient's playback receipt. Sent and Delivered stay yellow until that receipt arrives.

Successfully downloaded videos remain in encrypted history on the device and can be played offline. They are not automatically exported to Photos or backed up elsewhere. A failed or unconfirmed send may offer Retry in the conversation; do not delete the app or reset the account to retry a send.

Contact

Email support@jqinnovation.com for help using Kithra.

To report a security vulnerability, email security@jqinnovation.com instead of opening a public issue.

Safety and abuse reports

Use the contact menu in Kithra to block a contact or send a metadata-only report, or email support@jqinnovation.com with additional context. Read the Kithra Community Guidelines for prohibited conduct and the review process.

An automated acknowledgement may confirm receipt. It is not a resolution or enforcement decision. Reports are available for an authorized human to review; Kithra does not promise a fixed response time. If anyone is in immediate danger, contact local emergency services.